Terms & Conditions

Last updated: September 2026

These Terms & Conditions apply to the use of the Altima Painting & Maintenance Services website and to enquiries, quotes and services provided by Altima Painting & Maintenance Services.

By using this website or engaging our services, you acknowledge and agree to these Terms & Conditions.

1. Our Services

Altima Painting & Maintenance Services provides painting, restoration and property maintenance services in Canberra and surrounding areas.

Services may include interior and exterior painting, roof painting, cedar and timber restoration, epoxy flooring, plastering and rendering, maintenance work, air vent replacement and other related property improvement services.

The exact scope of work will be specified in the quote or other written agreement provided to the customer.

2. Quotes and Estimates

Quotes are prepared based on the information available at the time, including information supplied by the customer and, where applicable, an inspection of the property.

Unless otherwise stated, a quote covers only the work specifically described in the quote.

Additional work, changes requested by the customer or unforeseen conditions may result in additional charges. Where reasonably practicable, these will be discussed with the customer before additional work is undertaken.

Quotes are valid for the period specified on the quote. If no validity period is stated, please contact us to confirm current pricing before accepting an older quote.

3. Deposits and Payments

A deposit may be required before work is scheduled or materials are ordered.

Payment terms, including deposits, progress payments and final payment, will be specified in the relevant quote or invoice.

Customers are responsible for making payments by the due dates stated on invoices.

4. Changes and Additional Work

Any work requested outside the original agreed scope may be treated as a variation and charged separately.

Variations may include additional areas, additional preparation, changes to colours or finishes, additional repairs, additional materials or other work that was not included in the original quote.

5. Access to the Property

Customers are responsible for providing reasonable and safe access to the property during agreed working times.

Customers should remove or secure valuable, fragile or personal items from work areas where reasonably possible.

Delays caused by restricted access, other contractors, unsafe conditions or circumstances outside our reasonable control may affect the project schedule.

6. Surface Conditions and Preparation

Painting and finishing results depend partly on the condition of existing surfaces.

During preparation, previously hidden issues may become apparent, including moisture damage, rot, cracking, unstable coatings, mould, structural movement or other deterioration.

Where additional repair or preparation is required beyond the agreed scope, we will discuss the available options and any additional costs with the customer where reasonably practicable.

7. Colours and Materials

Customers are responsible for confirming their final colour, product and finish selections before the relevant materials are ordered or applied.

Colours displayed on phones, computers, printed samples or photographs may differ from the final appearance due to lighting, screen settings, surrounding colours, surface conditions and other factors.

Where specific brands or products are included in a quote, equivalent alternatives may only be used where appropriate and, where relevant, discussed with the customer.

8. Project Timing

Any completion dates or timeframes provided are estimates unless expressly agreed otherwise in writing.

Work may be affected by weather, drying conditions, availability of materials, additional repairs, access to the property, other trades or circumstances outside our reasonable control.

We will make reasonable efforts to communicate significant changes to the expected schedule.

9. Cancellations and Rescheduling

If you need to cancel or reschedule booked work, please contact us as soon as possible.

Depending on the circumstances and stage of the project, customers may be responsible for costs already reasonably incurred, including specially ordered materials or work already completed.

Any specific cancellation conditions stated in an accepted quote or agreement will also apply.

10. Workmanship and Issues

We aim to provide professional workmanship and appropriate materials for each project.

If you have concerns about completed work, please contact us as soon as reasonably possible so we can review the issue.

Any applicable warranties, consumer guarantees and other rights provided under Australian law continue to apply.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer right or guarantee that cannot lawfully be excluded, restricted or modified.

11. Website Information

We make reasonable efforts to keep the information on our website accurate and current. However, website content is provided for general information and may change without notice.

Images shown on the website may be illustrative, and individual project results may vary depending on the property, materials, existing surfaces and scope of work.

12. Intellectual Property

Unless otherwise stated, website content including text, graphics, branding and original photographs is owned by or licensed to Altima Painting & Maintenance Services.

Website content must not be reproduced or used for commercial purposes without permission, except where permitted by law.

13. Third-Party Links

Our website may contain links to third-party websites or services.

Altima Painting & Maintenance Services is not responsible for the content, availability or privacy practices of third-party websites.

14. Privacy

Personal information collected through our website, enquiries and provision of services is handled in accordance with our Privacy Policy.

Please refer to our Privacy Policy for further information about how personal information is collected, used and protected.

15. Australian Consumer Law

These Terms & Conditions operate subject to the Australian Consumer Law and other applicable Australian laws.

Nothing in these Terms & Conditions excludes or limits rights or remedies that cannot legally be excluded or limited.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website or legal requirements.

The current version will be published on this website.

17. Contact

If you have questions about these Terms & Conditions, a quote or our services, please contact:

Altima Painting & Maintenance Services
Canberra, ACT
Australia

Please use the contact details provided on our website.